General Questions
What is Memory Vault?
Memory Vault is a unique video book designed for weddings and other special events, featuring an embedded video player and speakers. It offer a convenient way to showcase your wedding video, engagement video, elopement video, or any other cherished moments. Memory Vault provides a modern twist on traditional photo albums, bringing your memories to life at your fingertips.
How do I get in touch?
You can email us any time at info@memoryvault.co.nz. We work very hard to reply to all emails as quickly as possible.
Are there other cover styles/colors to choose from?
We’re continually expanding our collection of Memory Vault, with many more styles and titles on the way. Stay tuned for exciting new additions!
How does it work?
When you open your Memory Vault, the video will automatically start playing. To stop the video, simply close the book. You also have embedded buttons to pause, play, and rewind the video.
How long does it take to receive my Memory Vault?
Processing typically takes 2-4 business days, plus shipping time of 2-4 business days across New Zealand. We’ll keep you updated on the status of your order and provide tracking information once it’s on its way.
What if my Memory Vault arrives damaged or defective?
We take great care in crafting your Memory Vault, but if it arrives damaged or defective, please contact us within 14 days of receiving your order. We’ll work with you to resolve the issue promptly.
Can I buy the Memory Vault without customized names?
Yes. you can buy the one without any customization – simply select that variation and your Memory Vault will arrive with no name on the back of the device.
What is your return policy?
Upon receiving your order, you have 14 days from delivery to request a return. Please refer to our Refund Policy for more information.
Technical Questions
How do I load a video onto the Memory Vault video book?
Just connect your Memory Vault to any computer with the provided USB-C cable (included) and upload your video onto the device, just like how you would do it with any other USB-C drive. You can easily drag and drop new video files onto it or delete old video files off of it.
How long can my video be?
You can load more than 3 hours of videos onto the video book. However, the length of the video(s) is truly limited by the 4GB of internal memory.
We recommend videos up to 15 minutes in length for the best experience.
How do I charge the device?
It charges with a standard USB-C cable which is supplied. Simply connect the device to a standard USB-C charger or your laptop.
How do I play videos in a certain order?
You can organize the videos in Memory Vault by renaming and adding numbers to each file. Files with the lowest numbers will play first, followed by the others.
What video formats work with Memory Vault video book the best?
The Memory Vault plays all standard file types like .mp4 and .mov.
Can I load multiple videos onto the Memory Vault video book?
Yes. Memory Vault acts as a USB device so can load as many videos as you want onto the device (up to 4GB).
Can I format the device?
DO NOT FORMAT THE DEVICE because this will break the software we use. If you want to remove files from the Memory Vault, simply delete the file you want to remove.
Can I load photos onto the Memory Vault video book?
Yes. Loading photos onto the video book is just as easy as loading videos. The photos will play as a basic slideshow after your videos.